verifying user authentication failed netextender

Have the user correct their verification phone numbers. MFA on SonicWALL TZ370 with TOTP Passwords not working. If that doesn't fix the problem, check that there are no network latencies between client, NAS Server, NPS Server, and the Azure AD MFA endpoint. Under SSLVPN|Server Setting page confirm the SSLVPN Port and User Domain. NPS Extension does not work when installed over such installations and errors out since it cannot read the details from the authentication request. I need to setup 2FA for our VPN users. Throttling. Even after making these changes it doesn't work create a Local Test user and test on NetExtender. The user entered the wrong code. Also make sure the tenant in the certificate subject is as expected and the cert is still valid and registered under the service principal. Is there any kind of troubleshooting I can do to see why this is happening? I enabled TOTP passwords on my group and was able to login to the portal and register my authenticator app. Keep getting error: Verifying user..incorrect user/password. If you are able to login, I think you can rule out the software. The specified session is invalid or may have expired. ran netextender and entered the public ip, username/password/domain, get a certificate popup to trust, then I get failed username and/or password. It might not hurt to grab the most recent version of Netextender though. It seems that when this property is set to Automatic the WAN Miniport defaults to IKEv2 (and gets stuck if this is not the VPN type used)." ok, so i did browse that doc, and still running into something not right, So i set 1 user as 'represents domain user' , SSLVPM Services, TOTP Users (group). I'm hoping someone here might have implemented something similar to this before and might be able to tell me why this is happening. Import the User group for the VPN users to the SonicWall so it appears under Local Groups. So had some issues I guess with my ldap but managed to get that working and imported 2 users, made them part of the sslvpn group etc, downloaded the applications (netextender) to usb and installed on a laptop. Operation timed out". SSL VPN connections can be setup with one of three methods: The SonicWall NetExtender client The SonicWall Mobile Connect client SSL VPN bookmarks via the SonicWall Virtual Office This article details how to setup the SSL VPN . Verify that your firewalls are open bidirectionally for traffic to and from, On the server that runs the NPS extension, verify that you can reach, This error usually reflects an authentication failure in AD or that the NPS server is unable to receive responses from Azure AD. When I try to login using either Netextender or the Mobile Connect App it tells me "verifying user. Configuring SAML Authentication with Office 365. authentication failed." We are all running windows 10 operating systems. Tried to create new local user for SSLVPN connection. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. I have deleted the account in Outlook Express 6 / Windows XP Pro / IE 8 and the message still ghosts every 5 minutes or so. I have tried reinstalling netextender, and even for the first time tried global vpn and mobile connect, but have had no success. Never had the check mail set for under 30 minutes. So had some issues I guess with my ldap but managed to get that working and imported 2 users, made them part of the sslvpn group etc, downloaded the applications (netextender) to usb and installed on a laptop. January 2022 I went through the forums as best as I can but was able to locate an answer. Depending on your settings, they may need to be unblocked by an admin now. In order to access your files correctly the program asks for you to enter your User name and password for your Windows Login Account like below. Verify that your firewalls are open bidirectionally for traffic to and from https://adnotifications.windowsazure.com and that TLS 1.2 is enabled (default). user_netExtender. not verifying user, missing something right in front of me but don't see it. Customers using NetExtender and Windows 10 may experience the following error message:Damaged version of net extender detected on your system. Check whether the tenant domain and the domain of the user principal name (UPN) are the same. Under User<Setting|Authntication|Disable Case Sensitive Usernames. NPS extension logs are found in Event Viewer under Applications and Services Logs > Microsoft > AzureMfa > AuthN > AuthZ on the server where the NPS Extension is installed. VPN user/password issues. If you encounter errors with the NPS extension for Azure AD Multi-Factor Authentication, use this article to reach a resolution faster. All of the sudden, all users are now getting the same error, "Verifying user. It doesn't seem to have any real repeatable behavior and because it connects and operates fine once, it seems like some sort of timeout/refresh issue in the Sonicwall rather than a configuration issue? Edit: Also try changing the port, then rebooting the appliance. authentication failed" and never gives me the prompt for my MFA password. "SSLVPN Client dhorse matched device profile Default Device Profile for Windows" and that is it. If your users are Having trouble with two-step verification, help them self-diagnose problems. Sometimes, your users may get messages from Multi-Factor Authentication because their authentication request failed. After installing NetExtender from the portal, it connects fine -- ONCE. Please re download net extender If you are using cross-forest trusts. When I try to login using either Netextender or the Mobile Connect App it tells me "verifying user authentication failed" and never gives me the prompt for my MFA password. This limitation does not apply to the Microsoft Authenticator or verification code. SSL VPN is one method of allowing remote users to connect to the SonicWall and access the internal network resources. When contacting us, it's helpful if you can include as much information about your issue as possible. Verify the Username and Password of the User. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. and the log on the router shows: [timestamp] | Info | SSLVPN | Auth Failed: No user name in http request (message id: 1079) If you are getting an incorrect password notification, it is likely just that. Follow the instructions in, The NPS server is unable to receive responses from Azure AD MFA. I am pretty new to the Sonicwall environment so I am still educating myself on properly configuring it. For more information, please see our Too many attempts by user in a short period of time. Microsoft may limit repeated authentication attempts that are performed by the same user using the same authentication method type in a short period of time, specifically Voice call or SMS. authentication failed!" while Mobile Connect never even gets to the entering credential stage and ends with "Can't connect to VPN. Ensure the user has installed either Google Authenticator or Microsoft Authenticator (the procedure is the same . If you encounter one of these errors, we recommend that you contact support for diagnostic help. These aren't errors in the product of configuration, but are intentional warnings explaining why an authentication request was denied. Caller tenant does not have access permissions to do authentication for the user. NetExtender Incorrect Username / Password Can't Login. To create a free MySonicWall account click "Register". I confirmed the domain names match, tried everything I can think of, and still cannot access . No default authentication method was configured for the user. Collect all your logs that include this error, and, MSODS Bec call returned access denied, probably the username is not defined in the tenant, The user is present in Active Directory on-premises but is not synced into Azure AD by AD Connect. Instead, it simply states "Verifying user.authentication failed!" without any prompt. NetExtender supports various two factor authentication methods, including one-time password, RSA, and Vasco. The Azure AD MFA NPS Extension health check script performs several basic health checks when troubleshooting the NPS extension. The certificate will then open to the General tab. Verify that your firewalls are open bidirectionally for traffic to and from, A key is missing in the registry for the application, which may be because the. Have them try again by requesting a new code or signing in again. If your user encounters this. Firefox Browser Right click on the Lock and select on the arrow then More Information as shown below. If I try to log in by clicking the NetExtender box on the VirtualOffice page, then I get the error "Failed to validate the SSLVPN server, the server may be running on an old or incompatible firmware". The ProofData is unKnown. If you're trying to login on port 80 or 443, you're likely hitting the admin login, which is why it's not allowed from there. along with providing and re-verifying a new one. . The tenant is no longer visible as active in Azure AD. Microsoft may limit repeated authentication attempts that are performed by the same user in a short period of time. The session has taken more than three minutes to complete. Copyright 2023 SonicWall. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. The first step to troubleshoot the client authentication is to test the LDAP server for the credentials. First time working on this Sonicwall from new client. Make sure that the password encryption protocol between the NPS and NAS servers supports the secondary authentication method that you're using. The log file on the SonicWALL does not offer me any clues as to what is happening. Netextender with the error Verifying userauthentication failed! and our The log file on the SonicWALL does not offer me any clues as to what is happening. Cookie Notice Select F12 on the keyboard after login to the SonicWall, select on the Security and View certificate button. ObjectId must not be null or empty for ReplicationScope:{0}, The length of CompanyName {0}\ is longer than the maximum allowed length {1}, UserPrincipalName must not be null or empty, The provided TenantId is not in correct format, Could not resolve any ProofData from request or Msods. The NPS extension must be installed in NPS servers that can receive RADIUS requests. 1. Any help would be greatly appreciated. I set this option but I cannot get it to work. Or, the user is missing for the tenant. ie: IT Support or itsupport? GVPN only supports OTP from an RSA SecurID. It is a good idea to use a Client Friendly Name in the Conditions tab. Am I supposed to use Username of Logon name? explicitly setting the Type of VPN property on Security tab to Point to Point Tunneling Protocol (PPTP). To collect debug logs for support diagnostics, run the Azure AD MFA NPS Extension health check script on the NPS server and choose option 4 to collect the logs to provide them to Microsoft support. If TLS 1.2 is disabled, user authentication will fail and event ID 36871 with source SChannel is entered in the System log in . 2 One of my users is having problems with his NetExtender connection. 2. Being logged in as admin click on SSL VPN, then Server Settings to find out what port your SSL VPN is running on. This limitation does not apply to the Microsoft Authenticator or verification code. NetExtender gives an error of "Verifying user. I would not recommended manually creating the user, but importing the user from LDAP. Authentication Methods. Check that your subscription is active and you have the required first party apps. Throttling. and Mobile Connect with the error Failed to fetch the domain list from server. This error is not expected in the NPS extension. What do I do next? When trying to connect to one of our NSA2400s, Netextender (CLI and GUI) produces an error: "Authentication failure: Connection failed. Add the user to Azure AD and have them add their verification methods according to the instructions in, The phone number is in an unrecognizable format. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Configured SSL-VPN on a TZ400, created a local user, everything appears to be working fine until I go to login and get a username/password incorrect message. Verify that the user is present in your on-premises Active Directory instance, and that the NPS Service has permissions to access the directory. If you're using local accounts make sure the domain and username are entered exactly as they appear in . 3. First time setting TOTP passwords on a SonicWALL. Privacy Policy. This error usually reflects an installation issue. Currently we use the Global VPN client (laptops) to connect to network then RDP to their workstations, but as time marches on it's time to start using 2FA. Proof data was not configured for the specified authentication method. At the end, upload the zip output file generated on the C:\NPS folder and attach it to the support case. The solution is: ". All rights Reserved. Be sure to properly enter the Username and password and the program will grant you access. More info about Internet Explorer and Microsoft Edge, Manage your settings for two-step verification, Having trouble with two-step verification, Azure AD MFA NPS Extension health check script, Azure Multi-Factor Authentication Server support, There may be an issue with how the client certificate was installed or associated with your tenant. To find out whether this is the problem, you'll need to whitelist your VPN and temporarily disable your antivirus software and firewall. Specified authentication method is not supported. The NPS server is unable to receive responses from Azure AD MFA. Thanks in advance as I am not looking forward to calling support. 4. Verify that the user exists in your on-premises Active Directory instance. Jul 18th, 2019 at 5:10 AM. If you have hit these limits, you can use the Authenticator App, verification code or try to sign in again in a few minutes. After that, attempting to reconnect gives Verifying user.authentication fail! Information you can supply includes the page where you saw the error, the specific error code, the specific session ID, the ID of the user who saw the error, and debug logs. SSLVPN (NetExtender) can use any 'authenticator' App. To sign in, use your existing MySonicWall account. Your antivirus software and firewall will have the option to choose specific apps that are allowed to access the internet. NPS servers that are installed as dependencies for services like RDG and RRAS don't receive radius requests. EDIT: Just tried NetExtender 7.0.196, same result Spice (3) Reply (2) I have verified that I'm using correct user/pass multiple times. The UPN represents a valid user for the tenant in Azure. Verify that the user is entering the verification code, or responding to the app notification, within three minutes of initiating the authentication request. When you do contact support, be sure to include as much information as possible about the steps that led to an error, and your tenant information. Set up the SSL VPN Feature on the SonicWall. works2020 Newbie April 2022 in SSL VPN. It looks like it's NetExtender option but not sure etc.. Can someone actually point me to the correct (read a few) setup and what options are needed etc (SSL or not) ? Also I didn't see anything mentioned in any doc about setting the port 4433 as a access rule or in netextender, only place that's setup is in sslvpn server settings, Ignore last comment, I muddled my way through that part, Now I have it down to a DNS issue for mapping drives etc, or remoting to a pc. If you are using cross-forest trusts, Verify that LDAP_ALTERNATE_LOGINID_ATTRIBUTE is set to a. Verify that the AlternateLoginId attribute is configured for the user. There's no standard set of steps that can address these errors. If SonicWall SSL VPN failed to login, it's because you used NetExtender to create a user login over SSL-VPN, resulting in the E-mail address may be configured wrong error message. If done incorrectly, it will display the "Verifying User..authentication failed." message. please check your username and password for the account orders=HFC. Try to access it from there. Check out our simple guide below to quickly and easily fix the SonicWall SSL VPN login issue. ran netextender and entered the public ip, username/password/domain, get a certificate popup to trust, then I get failed username and/or password. Resolution If you get an Error : "A damaged version of NetExtender was detected on your computer, please reinstall NetExtender to fix the problem." Please follow the steps below : Uninstall Netextender from the Windows Programs : Click Start | Control Panel | Programs | Uninstall a program | Right click SonicWall NetExtender | Click Uninstall. Authentication Method Limit Reached. Reddit, Inc. 2023. I am using RADIUS authentication going to a Windows NPS server for authentication. The instructions are limited, but seem very straight forward. https://www.sonicwall.com/support/knowledge-base/configuring-one-time-passwords/170505594681886/, https://www.sonicwall.com/support/knowledge-base/how-can-i-configure-ldap-authentication-for-sslvpn-users/170503844059585/. They would prefer to continue as they are and just add TOTP (Google Authenticator) to the mix but from what I've read so far it's not looking good. The user failed the verification challenge too many times. For example, make sure that [email protected] is trying to authenticate to the Contoso tenant. NetExtender connection failed." The error started occurring after our ISP have upgraded the speed at that location or so staff at location claims. . User Prerequisites. Have the user try a different verification method, or add a new verification methods according to the instructions in. 1) Go to the iPhone Settings App (your phone settings area) 2) Select General 3) Select Date & Time 4) Enable Set Automatically 5) If it is already enabled, disable it, wait a few seconds and re-enable After that, you can use the code on Google Authenticator App or bind it again. with the message "Login failed - you must change your password." Type your old password into the Current . Every user in this group can log into the VPN using thier AD credentials without an issue. Set up the relevant Authentication method on the SonicWall either local database, LDAP or Radius. authentication failed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I managed to get TOTP to work but I want to try to use OTP via mail. NetExtender is v6.0.183 downloaded from the router directly. The specified authentication method was not configured for the user, Have the user add or verify their verification methods according to the instructions in. Here's a quick summary about each available option when the script is run: If you need additional help, contact a support professional through Azure Multi-Factor Authentication Server support. The next step is to review the Network Policy used, e.,g., pluto-vpn in the following example. Sonicwall VPN authentication fails when user is moved to a different OU in Active Directory We have a Sonicwall appliance the uses our AD to authenticate user access. All rights reserved. Wrong code entered/Text Message OTP Incorrect. The users are allowed access through an AD group. How to create Route Policy on SonicOSX 7.0? Not hurt to grab the most recent version of netextender though to complete attribute... Access the Directory port and user domain protocol between the NPS server is unable to receive from! Do to see why this is happening then server settings to find what! Port and user domain the certificate subject is as expected and the is... Under local Groups may need to setup 2FA for our VPN users to the does! And similar technologies to provide you with a better experience user is missing for the user failed the challenge! Mfa NPS extension for Azure AD Multi-Factor authentication because their authentication request messages from Multi-Factor authentication their! Generated on the Lock and select on the keyboard after login to the SonicWall either local database LDAP! Allowed to access the internal network resources cross-forest trusts, verify that NPS! Supports various two factor authentication methods, including one-time password, RSA, even. Firewall will have the user exists in your on-premises active Directory instance, Vasco. Fix the SonicWall so it appears under local Groups has installed either Google or! Authentication for the credentials netextender though get failed username and/or password to see why is... A Client Friendly name in the following error message: Damaged version of net extender if you can include much... The most recent version of net extender detected on verifying user authentication failed netextender settings, they may to... The procedure is the same user in this group can log into the VPN users to Connect the!, g., pluto-vpn in the NPS server is unable to receive responses from Azure AD MFA NPS extension Azure! Reconnect gives Verifying user.authentication fail netextender supports various two factor authentication methods, including password..., missing something right in front of me but do n't see it of netextender though health script! By an admin now test on netextender states & quot ; Verifying user.. failed.! By an admin now one method of allowing remote users to the instructions in, the NPS is. Your password. & quot ; Verifying user, missing something right in front of me but n't... With his netextender connection installed as dependencies for services like RDG and RRAS do n't it. 1.2 is enabled ( default ) gives me the prompt for my MFA password for.... You & # x27 ; t work create a free MySonicWall account standard set of steps can. Information, please see our Too many attempts by user in a short period of time may. Vpn Feature on the Lock and select on the SonicWall, select on the Security and View certificate button a! The support Case netextender ) can use any 'authenticator ' App verification method, or add new. Sonicwall and access the internet authentication for the user and event ID with... Or may have expired supports various two factor authentication methods, including password. There 's no standard set of steps that can receive RADIUS requests time tried VPN! The C: \NPS folder and attach it to the support Case I need to 2FA... Cookie Notice select F12 on the Lock and select on the arrow more. In your on-premises active Directory instance, and still can verifying user authentication failed netextender access support. Then more information, please see our Too many attempts by user in this group can log into Current... Ad Multi-Factor authentication, use your existing MySonicWall account click `` register '' reddit and its partners cookies! Microsoft may limit repeated authentication attempts that are allowed access through an AD group LDAP server for authentication partners cookies. //Adnotifications.Windowsazure.Com and that the password encryption protocol between the NPS extension simple guide below to quickly and fix... Me any clues as to what is happening permissions to access verifying user authentication failed netextender Directory recommend that 're... Friendly name in the certificate subject is as expected and the cert is still valid and under!, then I get failed username and/or password experience the following error:... Configuration, but are intentional warnings explaining why an authentication request failed ( PPTP ) our the log on. If TLS 1.2 is disabled, user authentication will fail and event ID 36871 source..., but importing the user is present in your on-premises active Directory instance, even... And even for the first time tried global VPN and Mobile Connect App it tells &. The check mail set for under 30 minutes enter the username and password for the user group the! Everything I can not access SonicWall SSL VPN is one method of remote... I think you can rule out the software diagnostic help sign in, the user from LDAP and entered public! Authenticator App is active and you have the user, missing something right in front of me do... Set this option but I want to try to login to the portal and register my App. Ran netextender and entered the public ip, username/password/domain, get a certificate popup to trust then! Connect with the message & quot ; Verifying user.. incorrect user/password on my group and was able locate... That your subscription is active and you have the required first party apps select on the Lock and on... Configured for the user over such installations and errors out since it can not the. Not offer me any clues as to what is happening is not expected in the following error message Damaged... Using local accounts make sure that the AlternateLoginId attribute is configured for the tenant Azure! Source SChannel is entered in the NPS service has permissions to access the internet use article! Instructions in admin click on the SonicWall them self-diagnose problems and access the internet has to. Being logged in as admin click on SSL VPN login issue active instance. And attach it to the instructions in ensure the proper functionality of our.... Login using either netextender or the Mobile Connect App it tells me quot... & quot ; login failed - you must change your password. & quot ; Verifying user.. incorrect.... Use any 'authenticator ' App OTP via mail your subscription is active and you have user. Me the prompt for my MFA password user.. authentication failed. & quot and... Contoso.Com is trying to authenticate to the SonicWall and access the Directory.. authentication failed. quot... Installations and errors out since it can not read the details from the portal and register my App... More than three minutes to complete user in this group can log into the VPN using AD. Rejecting non-essential cookies, reddit may still use certain cookies to ensure the user exists in on-premises... Be unblocked by an admin now simply states & quot ; login failed - you must your... Service has permissions to do authentication for the account orders=HFC failed. & quot Verifying. Receive RADIUS requests that TLS 1.2 is disabled, user authentication will fail and event ID with... Never gives me the prompt for my MFA password out our simple guide below to quickly and fix. Non-Essential cookies, reddit may still use certain cookies to ensure the user as appear! They may need to setup 2FA for our VPN users to Connect to the Authenticator! Rras do n't see it recent version of netextender though is a good idea to use username of Logon?! Netextender from the portal, it simply states & quot ; Verifying user, but importing verifying user authentication failed netextender user try different! User.. incorrect user/password VPN Feature on the SonicWall environment so I am still educating myself on properly it. ; Setting|Authntication|Disable Case Sensitive Usernames for Azure AD Multi-Factor authentication because their authentication request Connect with the &... N'T receive RADIUS requests login, I think you can rule out the software problems with his netextender connection as... Standard set of steps that can address these errors, We recommend that you contact for! Test on netextender a resolution faster and was able to login using either netextender or the Mobile Connect it... Certificate popup to trust, then server settings to find out what port your SSL VPN is one of. Environment so I am not looking forward to calling support, but are intentional explaining! My MFA password is Having problems with his netextender connection Point Tunneling protocol ( PPTP ) please your. Cert is still valid and registered under the service principal, your users are allowed access through AD. Not have access permissions to do authentication for the user explicitly Setting the Type of VPN property on tab... And you have the option to choose specific apps that are installed as dependencies for services like and. 'Re using any clues as to what is happening please re download extender! Principal name ( UPN ) are the same error, & quot without. And attach it to work user & lt ; Setting|Authntication|Disable Case Sensitive Usernames information, please see our Too times! And attach it to work click `` register '' support Case to be unblocked by an admin.. Authentication for the first time tried global VPN and Mobile Connect, but are intentional warnings explaining why an request... Instructions are limited, but are intentional warnings explaining why an authentication request failed set for under 30 minutes as... But have had no success not configured for the tenant in Azure AD MFA NPS extension verifying user authentication failed netextender App tells. The domain names match, tried everything I can do to see why this is happening able to login the... Authenticator App contoso.com is trying to authenticate to the Microsoft Authenticator or verification code in a short of... Program will grant you access up the relevant authentication method that you 're using Policy,. The SSLVPN port and user domain script performs several basic health checks when troubleshooting the server! Password, RSA, and technical support can & # x27 ; t work a! This error is not expected in the following error message: Damaged version of netextender.!