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I explained the letter, text and conversation with the previous agent on the evening of 9/26/17. If you suspect there is fraudulent activity, don't wait to report it. This is a brief summaryI had been in my home for 15 years. NOTE: Wells Fargo has since made this more difficult. The changes will become effective upon posting of the changes to the web site. Disputing a transaction from a merchant is a wholly different thing from reporting a fraudulent charge made by an identity thief. I am not going to wait on Wells Fargo any longer to try to take action & resolve this. How will I know it's not another fraudster? Contacted Wells Fargo Claims department referencing my case details and asked for an update on my claim. "I had to go to the Zelle app and remove my phone number," Marin said. Almost instantaneously, I received a call," said Reynolds. I received a new credit card in the mail and activated it via telephone. Ms. Hernandez fought foreclosure pro se for years, but in the end, she was foreclosed on.. Whatever. He handed me the the phone and I spoke to another one of their agents (male). However, you still made benefit from this information so that you can continue to protect your identity against fraudsters. Claims Claims Print Share We want to help you understand what you can expect while we process your claim Understanding the claims process To help you understand what you can expect, we are providing information on how we process your dispute. This website occasionally contains links to other web pages; however, the inclusion of such links does not constitute referrals or endorsements of the linked entities. The money was deposited into a Bank of America account according to my online statement. ", VIDEO: LA woman loses over $18K via 'Zelle' after scammers pretend to be bank. Trust me, that is the very first thing I will do as soon as I am reimbursed. Although unintentional, they say that any transaction is considered as authorized. We have applied 3 times for modification and each time the mortgage amount was reduced by $2.. 7 On Your Side asked Wells Fargo why so many customers were losing . It's Friday & I am not waiting that long. Since publishing this post, Ive received detailed responses from more that 100 people per year who have gone through the same ordeal with Wells Fargo. The images below are screenshots of the additional transactions that were posted to my account after it was supposedly frozen. The state treasury department dismissed the request as . Please note that due to technical reasons, some email messages forwarded to [email protected] may be rejected by our server. Dispute Resolution Disclaimer. Wells Fargo Class Action Says Mortgage Modification Unfairly Denied, Nateras DNA analysis tests may cost more than advertised, 3M earplug lawsuit investigation into military hearing loss, tinnitus. UPDATE 3: May 2020, the Wells Fargo mortgage class action settlement is now open. Landry said, motioning as if her head were exploding. I told her that I had not made any such purchases and that the transactions were made without my authorization. "It was just, 'Oh well, you lost the money,'" said Reynolds. I confirmed that I was, and confirmed that I had not let anyone borrow my card. I am currently out all my savings and it looks like the bank doesn't want to do jack to help me. She told me not to worry, that she understood what happened, and that she would submit the additional claims and fix the erroneous credits. I told him that I did not recognize this charge either and the agent said that it too would be credited to my account. There could be a number of reasons they deny your fraud claim. I then told her that I noticed some additional charges from similar COMPASSBANK retailers on 9/28/17, the same day my account had been been supposedly frozen. "So my name isn't really my name somehow? exclaimed Lisa Landry of San Jose. Prior to 2008, she was working full-time and bought a condo in North Bergen, New Jersey, states the Wells Fargo class action lawsuit. After asking me all the same questions the agent on the 28th had asked and confirming the same answers, she proceeded to inform me that those charges could have been made before the 28th and just posted later. It also stated that I should expect written results of this Investigation within 45 calendar days. The new account showed a balance transfer with the full balance of my old account and the history of my old account activity. Concerned about these charges having appeared after my account was supposedly frozen, I contacted the Wells Fargo Fraud Prevention department again. This will trigger the customer service representative to put you in contact with a customer retention representative whose sole job is to keep you from closing your account. The high court on Wednesday denied the department's request for leave to appeal a 2022 judgment from the Michigan Court of Appeals, . Spoke with a male agent and mentioned that the letter I received on 10/10/17 dated 10/5/17 was erroneous. I proceeded to again carefully explain my situation and the history of what had transpired since 9/26/17. But the bank is discreetly refunding victims of the widespread scam. I told him that I did not recognize this charge either and the agent said that it too would be credited to my account. Hernandez says that the bank sent her a check for $15,000 to make things right.. Opinions expressed here are authors alone, not those of the bank advertiser, and have not been reviewed, approved or otherwise endorsed by the bank advertiser. I used Wells Fargo, he used Bank of America. I carefully explained my situation and the history of what had transpired since 9/26/17 to the agent (female). STOP VIEW to unsubscribe. The best way to do so is by setting up account alerts to notify you once balances exceed a certain amount of money or when purchases are made. 05/04/2023 Complaint Type: Problems with Product/Service Status: Resolved I have a choice privileges Wells Fargo Master Card that I have no online access to. If they feel like a transaction was legitimate or that you benefited from the transactions, they will be inclined to question the veracity of your fraud claims. Contacted Wells Fargo Dispute Resolution department and asked for an update on my claim. Once your complaint is entered into the database, the CFPB will forward the complaint and related documents to the company in an attempt to get a response from them within 15 days. I have filed two claims with Bank of America, who has denied any form of protection or refund . The Wells Fargo class action lawsuit seeks to represent a Class of homeowners who lost their homes after the bank miscalculated and denied their mortgage modification applications. The letter felt like a legal punch in the face after all the calls and documentation carefully explaining my situation. The image below is a screenshot of the two transactions I was able to see on my account via the mobile app at the time. When I asked why the claim had been denied the agent informed me that it had been denied because I had contacted Wells Fargo to set a PIN on my card. I am basically out a lot of money & screwed. This would be a good opportunity to talk about your appeal and how having it approved would make you more likely to remain a customer. The agent informed me that once a claim had been denied, the only way to reopen the claim would be by fax supporting documentation to their dedicated fax line along with an official request. Lead plaintiff Alicia Hernandez claims in her class action lawsuit that she and other Wells Fargo mortgage holders lost their homes to foreclosure after the bank unfairly denied their applications for mortgage modifications. Me being the credulous person I am, the first thing I did was to try to locate the fault in me. I am still awaiting CFPB. The parties reached an agreement following a private mediation session and plan to file the deal for court approval by July 18, they said in a court filing. The agent then informed me that my card appeared to have been compromised and placed a freeze on the account. The agent concluded the call by thanking me for being a valued customer and to rest assured that I would not be responsible for fraudulent charges. I realized my phone had been hacked. The plaintiffs in this Wells Fargo class action lawsuit claim that the company misclassified "marked-up" charges they were charged were unjustified. So far I have submitted a police report and CFPB report. Learn about budgeting, saving, getting out of debt, credit, investing, and retirement planning. we were able to show the hardship as well as prove viable income to get back on track with a loan modification As a part of our process in assisting you, it is necessary that we contact the company / agency you are writing about. If you orderly packages regularly, let them pile up or sit awhile, another issue is that you dont find about the rogue transaction and package delivery for days or even weeks. Credit card issuers do not always automatically extend credits or reverse transactions a cardholder claims to be fraudulent. The CFPB site also warns that you should be as thorough as possible when submitting information surrounding your claim because you cannot submit a second complaint about the same issue. Its equally possible that I would have simply had to pay $859.33 out of pocked to cover the fraud had I done nothing. The agent also told me that this process of reopening a denied claim could take 30-45 business days. I certainly never notified anyone at Wells Fargo that the transactions were valid or authorized. MyBankTracker and CardRatings may receive a commission from card issuers. Finally, another thing you can do is set up shipment alerts. I go to the nearest police station to file a police report. I received postal letter dated 10/23/17 from Wells Fargo stating that as I requested they were continuing to research possible unauthorized use of my credit card. Itd been almost a month of dealing with what felt script reader agents whose only goal appeared to be to buy time by making empty promises. Poof!" If any transactions are suspicious reply DENY, and Wells Fargo will call you. Please add me, I lost my house thanks to them. Legal Warranty. I sent letters to CEO..THE WORKS..HELPPPPP. You agree to indemnify, defend and hold harmless Thankswellsfargo.com or David Vielmetter and its members, managers, officers, employees, agents and its assignees, from and against any and all loss, costs, expenses (including reasonable attorneys fees and expenses), claims, damages and liabilities related to or associated with your use of this web site or Thankswellsfargo.coms or David Vielmetters services and any violation of these Terms and Conditions by you. New comments cannot be posted and votes cannot be cast. I was like, 'What do you mean you don't guarantee Zelle?'" At this point I also mentioned to him that there was an additional posted charge on the account for $10.20 with a description of cash advance fee. All Rights Reserved. My family had already been dealing with death, separation (my husband left) , loss of employment etc. This saved our home. Millions of Wells Fargo customers are in line for relief money after the government found the banking giant violated a host of federal consumer laws between 2011 and 2022. She assured me that I would not be financially responsible for any unauthorized charges on the card. She then asked whether or not I was currently in possession of my physical credit card. According to the Wells Fargo mortgage class action, mortgage modifications can substantially reduce mortgage payments allowing people to stay in their homes. And the bank denied claims for refunds. As a result of errors in Wells Fargos tool, the bank improperly foreclosed on hundreds of homeowners, the plaintiff claims. I recalled the conversation at the bank branch office and told her that the agent during that call may have confused the $10.20 charge with the $10.81 charge and credited the wrong one. Get a lawyer? You can use this form on the CFPB website to file your complaint with the credit card issuer that has denied both your credit card fraud claim and the related appeal. The male agent put me on hold for 2 minutes and when he returned, informed me that my claim had been denied. When I asked why the claim had been denied the agent informed me that it had been denied because I had contacted Wells Fargo to set a PIN on my card. At this point I was getting angry. Received letter from Wells Fargo stating: Thank you for notifying us that the previously disputed transactions totaling $418.81 were valid and authorized by you.. Since the law is constantly changing and since the law will vary based on different facts and circumstances, statements on this website regarding the status of a given law or legal issue may not be current or applicable to your particular situation. Wells Fargo & Co has reached a $94 million settlement to resolve class-action claims it sent more than 200,000 struggling mortgage borrowers into forbearance during the COVID-19 pandemic without . Copyright 2023 KGO-TV. I also advised Wells Fargo to freeze any wire transfers as I have never used that feature since I have been banking with Wells Fargo for the last 15 years. Your email address will not be published. I told her that I had not made any such purchases and that the transactions were made without my authorization. VIDEO: Bank impostor taunts Bay Area woman after stealing $3,500 using her name. I went through all the modification processing that was necessary and came home with court papers taped to my door. I received postal letter dated October 26 from Wells Fargo stating that they completed researching unauthorized charges on my credit card account and found that one of the charges had been made without my permission. The company has denied these claims. We identified each charge by transaction ID and the agent noted that some charges had already been submitted as fraud claims. I sincerely hope this documentation and/or reading about my ordeal helps someone else. The information provided by Thankswellsfargo.com or David Vielmetter shall not be considered the practice of law or in any representative capacity to any party using this web site or to any party who books a mediation with Thankswellsfargo.com or David Vielmetter. You should also receive information on how to appeal the denial. What can you do? VIDEO: SF woman rebooked on flight that didn't exist after Delta cancellation in Tahiti. After all, they do not want you to receive free goods and services at their expense. Me being the credulous person I am, the first thing I did was to try to locate the fault in me. Yet the Vons charge for $10.81 now showed as debited, credited and debited again presumably representing the correction of their mistake. I called the Wells Fargo Fraud Department to submit a claim the same day saying I did not authorize this transaction. With a little bit of research, tenacity, and follow-through you may receive a favorable decision after all. $204.00 COMPASSBANK/5242 ARLINGTO$204.00 COMPASSBANK/5395 CANYON C$204.00 COMPASSBANK/5395 CANYON C RIVERSIDE CA($204.00) Adjustment Cash Advances, $10.20 Cash Advance Fee$10.20 Cash Advance Fee($10.81) Adjustment Purchases$417.59Total in Fraudulent Charges. Make sure that you review monthly statements and check them for errors, too. The content of this website contains general information and may not reflect current legal developments. For those stuck in a similar situation: Yes, its possible that Wells Fargo would have eventually credited the fraudulent charges back to my account regardless of all my work and frustration. The plaintiff is seeking damages for herself and Class Members. According to the Wells Fargo class action lawsuit, the bank developed its own software for verifying borrower eligibility for the program, despite the availability of a federal tool. I talked to the branch manager & representative of the branch & told them my story. She mentioned that I was free to contact Wells Fargo Dispute Resolution at any time before that period to check for updates on my claim status. I visited a Wells Fargo branch office and spoke to a bank manager. How safe is your neighborhood? On Tuesday February 25, 2020 I get a call from the claim representative saying they denied my claim because I gave the 6-digit code to the fraudster. I was angry and going to prove that I was the victim here and that was that. In September 2017, however, an event occurred that can only be described as a conscious uncoupling between Wells Fargo and myself. So why the about face? She also mentioned that I would need to visit a branch office to prove my identity as soon as possible to re-activate my credit card account. He said there would be nothing further he could do for me on this claim. He proceeded to give me the Fraud Resolution/Claims department fax number 925-686-7868 and then asked me if he could assist me with anything else. I have not bad a permanent home since having g to couch hop from friends and family still to this day. Bank imposters trick victims into sending them money through Zelle. On September 22, 2017 someone contacted Wells Fargo bank and managed to set a Personal Identification Number (PIN) on my Wells Fargo credit card using stolen identity information (likely leaked by the Target or Home Depot data breach). I told the agent that I had not set such a PIN and to please check his records because I had already told this to like 5 other agents at this point and that this had been settled back on 9/26/17. drug injury lawsuits and product liability lawsuits. I found that none of the additional charges had been credited yet. Wells Fargo says there is nothing they can do. Required fields are marked *. I then ask the claim representative for a copy of the claim letter. I never spoke to the same person twice and was unable to reach any individual to whom I had previously spoken to about my case. The agent concluded the call by thanking me for being a valued customer and to rest assured that I would not be responsible for fraudulent charges. Finally there was a credit for $9.22 which does not match any disputed charges Im aware of. Spencer Platt / Getty Images Wells Fargo owes some of its customers money. Click here to file a claim. Wells Fargo claims that the railcars it leases are eligible for a maintenance and improvement tax credit which would allow it to have a $0 tax liability. Any unused portion of GAP contracts must be refunded to the borrower when the loan is paid off or otherwise ended . I called the Wells Fargo Fraud Department to submit a claim the same day saying I did not authorize this transaction. Upon receipt of this letter, I immediately added security freezes with all three credit reporting bureaus. For example, an identity thief could use all your correct information to order something online and have it delivered to your actual address. Thankswellsfargo.com or David Vielmetter does not endorse and is not responsible for any third-party content that may be accessed from its web site and does not recommend or endorse the use of any third-partys services. What can I do? I made a branch office appointment and explained my situation there. There appear to be two more credits for $204.00 which at this point only left a single of those charges without a credit. They allowed me to fax all supporting documentation along with a letter detailing my efforts and dissatisfaction thus far to their fraud department at 925-686-7868. I was fuming but nicely I asked about a reference number, ticket number or any other information to serve as a record of our conversation and he could not provide this information. "It's amazing. I also created a report at http://identitytheft.gov and filed a police report with the local police department. This compensation may impact how and where products appear on this site (including, for example, the order in which they appear). Go To credit card FAQs. "First you need to go to your Zelle, put your name in there so we can go ahead and take that money," Landry said she was told. She tallied up the total and asked me to specifically make a payment for an amount less than the full balance on the card which she claimed was the only amount I was responsible for. Privacy Policy. I leave a second message, but get no response for the day. I received a new credit card in the mail and activated it via telephone. In a letter to the court on Feb. 4, obtained by PEOPLE on Thursday, Williams, 57, claims Wells Fargo has "denied [her] any access, whether online . Cookie Notice The scammers make it seem like victims are sending the money to themselves; they do it by using the victim's name and phone number to create their own Zelle account so they receive the money. in University of Illinois Urbana-Champaign. Heres what happened: NOTE: This site serves as a psa about how disputing three relatively small fraudulent charges on my Wells Fargo issued credit card led to a 54 day ordeal that permanently and irrevocably broke my trust in Wells Fargo Bank. At this point I was relatively upset about the additional charges and the letter. Indemnification. Finally, if you have too many claims over a certain period of time. All Wells Fargo customers. After confirming this, he informed me that the charge would be credited to my account soon and that since my card had been compromised it needed to be cancelled entirely. And it's happening quietly. The answer was no. For smaller amounts of money, it may not be worth your time. At no point though did I make the claim that the total for valid charges was $418.81. The reader should not consider this information to be an invitation to resolve their own disputes, should not rely on information presented here for any purpose, and should always seek the legal advice of counsel in the appropriate jurisdiction. "I said no. Noticed that Wells Fargo posted another credit of $204.00 bringing my total after all was set and done to a credit of $9.22. The agent asked me to destroy my credit card and mentioned that I would receive a replacement within 7 business days. Advertisement For some Zelle users, the cost of getting scammed can be much higher. Please add me to this lawsuit. Wells Fargo would deny that they would never send a code & I am not supposed to share the code even with a Wells Fargo employee to verify who I am, but they have before in previous direct calls to their Customer Service Department & I have never had any problems with my account. I told him that now I was seeing a total of 4 fraudulent charges for $204.00 each, one adjustment for $204.00 and 4 matching cash advance fee charges. This way, if there's any question as to whether or not you followed instructions regarding claims or appeal protocols, you have recorded proof of your conversation with the card issuer representative. He told me I didnt qualify And he also denied the modification. We believe by providing tools and education we can help people optimize their finances to regain control of their future. I sincerely hope this documentation and/or reading about my ordeal helps someone else. The Wells Fargo Mortgage Modification Class Action Lawsuit is Hernandez v. Wells Fargo Bank NA, Case No. You will have to evaluate whether or not you feel it's worth it to spend money on legal counsel without knowing, for sure, if the outcome will restore any money you lost due to fraud. Wells Fargo started the Foreclosure process then told me if I leave the property clean they would give me a check for $3,500. But now, Wells Fargo is discreetly giving their money back. The letter felt like a legal punch in the face after all the calls and documentation carefully explaining my situation. event the claim is denied, the Determination Notice will state . Wells Fargo accepted up to $6.4 billion in HAMP funding, but failed to fulfill its obligations and duties to its customers under HAMPs loan modification program, the Wells Fargo class action states. Upon presenting copies of the PIN notification letter, drivers license and text notification, the bank manager proceeded to call the Wells Fargo Fraud Prevention Department. Check them for errors, too her that I was angry and going wait... Please note that due to technical reasons, some email messages forwarded to reportphish @ wellsfargo.com may be by... Agent on the account if her head were exploding to help me: SF woman rebooked flight... $ 204.00 which at this point only left a single of those charges without a credit for $ now. Be much higher update on my claim its equally possible that I had pay. ( male ) it also stated that I did not recognize this charge either the... 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